DELIVERY TIMELINE
For Pre-Order products, orders with the manufacturer will be placed within one week after the sale closes. Production will then commence. As a rule of thumb, all orders are expected to have shipped within 2-3 months of placing the order. Where possible, the seller will speed up this process. Buyers will be informed via email of any delays.
On-hand pins will typically ship within a week after the order has been placed, unless exceptional circumstances apply which will be specified by the seller via email/twitter/instagram.
SHIPPING DETAILS
The pins will be shipping from Germany, EU.
All INTERNATIONAL and DOMESTIC shipping rates are based on the updated rates for domestic and international registered mail for the German shipping service, Deutsche Post, then converted and rounded out to accommodate any price or weight discrepancies. Given the surge in shipping costs due to the Covid19 pandemic, the seller will be covering part of the shipping where necessary.
All shipping durations are estimated and are subject to change. The seller will not be liable for any and all delays in shipping after the item has been posted and the tracking number has been submitted.
PACKAGING DETAILS
All pins will be checked before packaging for any damage or imperfections.
Pins will be packaged with Bubble Mailers. Each package will come with an address label, and will be clearly marked as a pin for customs.
CHANGES TO ORDERS
Feel free to reach out if you need to make any changes to your order before it has been shipped. Changes may include:
- Order cancellations;
- Order upgrades or similar edits to your purchase;
- Combining orders; and,
- Address changes.
For any of these, your order may be updated up until the moment it’s shipped. Please make sure you contact the seller as soon as possible with your order number so they can look into your request.
LIABILITIES
The seller will not be liable for:
- Any damages incurred during shipping by the courier and/or local postal services;
- Damages or loss due to force majeure and/or other uncontrolled/unforeseen external forces (e.g. acts of nature);
- Any and all individual fees as imposed by the Customs and/or local postal service of the customer; and,
- Incorrect shipping information as given by the customer.
RETURNS AND EXCHANGES
The seller will only issue returns or exchanges, or refund of purchase, under the following circumstances:
- If the order arrives incomplete due to negligence in packing, then the seller will ship the remaining items and be responsible for all production and shipping costs.
- If the order arrives damaged due to negligence in packing, then the seller will issue either a full refund or full replacement of order. The seller will be responsible for all production and shipping costs.
- If the order fails to arrive at the intended destination due to posting error on the part of the seller (e.g. failure of the team to provide full or correct information), then the seller will issue either a full refund or a full replacement of order. The seller will be responsible for all production and shipping costs.
The seller will not issue a return or exchange of item, or refund of purchase, under the following circumstances and all others:
- If the order arrives damaged due to shipping and handling by either the courier or the subsequent local postal service. The seller will offer a secondary purchase at a discount, but at the customer’s discretion and applicable only for one-time use.
- If the order fails to arrive at the intended destination due to an error on the part of the customer, the courier, or the subsequent local Customs and/or postal service (e.g. incorrect or incomplete shipping addresses; loss or misplacement on part of postal service; etc). The seller will offer a secondary purchase at a discount, but at the customer’s discretion and applicable only for one-time use.
- Refunds may be given, but at the seller’s discretion.
- Shipments of replacement items may be allowed, but with additional shipping charge for the replacement package.
All requests for return, exchange, or refund must be accompanied by proof of purchase (screencap of both the order from the Viper Seven store and the proof of payment via PayPal), proof of incomplete or damaged orders (clear photo of order accompanied by packaging and shipping label), and full statement regarding the damage or missing items.
For orders that fail to arrive at their destination and are returned to the team, the seller will contact the customer once they have received the returned package. The seller will then discuss re-shipment of the item with the customer, and will cover the costs only if applicable.
For orders that fail to arrive at their destination and are not returned to the seller, the seller requests that customers contact them with information of their order, including proof of purchase (as listed above). The seller will then check all relevant item trackers and inform the customer of the subsequent appropriate action.
The seller retains the right to accept or deny requests for refunds at their discretion.
CONTACT DETAILS
Any and all other concerns regarding orders and shipping may be directed to the seller at their email address, [email protected]. The seller is also reachable via Twitter (@notsnakeforwork, @viperinviolets) and Instagram (@viperinviolets).
Thank you for ordering!